Wednesday, June 10 - Laptop dies, approx 8am
Thursday, June 11 - no laptop, no Next Day Service that I purchased
Friday, June 12 - no laptop, switching to backup machine but it doesn't have all my software
Monday, June 15 - no laptop, replacement part arrives
Tuesday, June 16 - technician installs new part, laptop not working 1 hour later
Wednesday, June 17 - tech called and came out to try and fix laptop
Monday - June 22 - Dell laptop working.
Summary:
Next Day Service - very disappointed
Laptop Working - satisfied
Future Dell Customer? - unknown
No comments:
Post a Comment